Food Safety & Sanitation

 

Our Quality Assurance (QA) team, overseeing our food safety program for our restaurants and Quality Control Center, is led by a past regulator and Public Health Director.  We employ five internal auditors who have over 120 years of combined regulatory experience.  They conduct unannounced inspections monthly at each of our restaurants, based on Food Code requirements and our even more stringent brand standards.  Here’s some of what we do:
  • We have strict internal Standard Operating Procedures for the highest level of safe food handling, quality and sanitation.
  • Our restaurants input and track temperatures of food items from receiving to plating as well as all cold holding units using a digital HACCP monitor.  On average, each restaurant is required to take over 100 temperatures per day.
  • All managers, as part of their on-boarding, go through internal training with the QA department to reinforce food safety and sanitation. 
  • We have stringent allergen protocols in the restaurants to ensure no cross-contact occurs.

And we have implemented many enhanced measures due to circumstances surrounding coronavirus (COVID-19).  Our QA team is in daily communication with the CDC or other government agencies to ensure we have access to the latest information and best practices.  Our policy is to exceed recommended standards for hygiene, staffing & operations and cleaning & disinfecting with protocols detailed here.  Rest assured, we are doing everything possible to ensure the safety and well-being of our guests and employees.